NorthCare Network
Prepaid Inpatient Health Plan for the Upper Peninsula
Managing specialty mental health & substance abuse services & supports
Toll Free: 888.333.8030 | Local: 906.225.7254
TTY: 711 (Michigan Relay)
Customer Service
We welcome consumer input and suggestions. If you are dissatisfied with any aspect of your treatment, the customer service staff at your local community mental health agency or at your substance abuse provider will help you file a complaint. You will receive written feedback within 60 days of filing the complaint.
NorthCare has a customer services committee. The Customer Service staff along with consumers and families from across the region work together to improve the care provided.
If you are interested in helping us to provide better services, please call your local customer service staff or Ashlee at NorthCare 888.333.8030.
Every eligible recipient receives quality
specialty mental health and substance use disorder
services & supports
Customer Service Resources
Benefits | Recipient Rights | Intellectually / Developmentally Disabled | Limited English Proficiency Information | Fair Hearings | Newsletters
General Resources | Integrated Care Educational Material | Evidence Based Practices | Senior Citizens | Mental Health | Substance Abuse
Compliance | Reports | Online Consumer Satisfaction Survey
Provider Directory | Notice of Privacy Practices | Notice of Non-Discrimination and Accessibility Requirements
Benefits
Intellectually / Developmentally Disabled
Cerebral Palsy Group
Free educational information & support for those affected by cerebral palsy
Guidelines for Consumers and Families
National Council on Disability (NCD)
Michigan Protection & Advocacy Service
Fair Hearings
DCH-0092 Request for Hearing Form
General Resources
NorthCare Organizational Chart
Americans with Disabilities Act
211
MDHHS/PIHP Contract
MDHHS Policies & Practices Guidelines
Mental Health
GAINS Center
Expand community services for adults who are in the criminal justice system and experiencing a mental and/or substance use disorder
National Alliance on Mental Illness (NAMI)
Grassroots advocacy group
National Alliance on Mental Illness Michigan
Superior Alliance for Independent Living (SAIL)
Assists individuals with disabilities in the Upper Peninsula
Michigan Protection & Advocacy Service
Michigan Department of Health & Human Services
Children and Adults with Attention Deficit/Hyperactivity Disorder
Child and Adolescent Bipolar Foundation
American Psychiatric Association
Organization of psychiatrists working to ensure humane care and effective treatment for all persons with mental illness
Centers for Medicare & Medicaid
National Federation of Families for Children’s Mental Health
American School Counselor Association
Dial Help
906.482.4357
National Suicide Prevention Lifeline
800.273.8255
Limited English Proficiency Information
Language Line
Refugee Health Information Network
Quality multilingual, health information resources for those providing care to resettled refugees
EthnoMed
Free access to patient education materials and information for numerous cultural groups
National Network of Libraries of Medicine
Offers patient information in 17 languages, on topics such as disaster preparedness, surgeries, pregnancy, and other subjects
Newsletters
Integrated Care Educational Material
Small Steps for Healthy Living
Fat Facts and How They Affect Cholesterol
Food Labels and What They Tell You About Your Food
Sleep Facts and Wellness: Part 1 & 2 Sleep Information
Sleep Facts and Wellness: Part 3 Sleep Hygiene
Good Hygiene Matters: Personal Hygiene
Good Hygiene Matters: Dental Hygiene
Smoking Facts and How it Affects your Health
Smoking Facts and How to Quit Smoking
Coping with Stress
Preventing & Managing Diabetes
COVID-19 Part 1 Social Distancing
COVID-19 Part 2 Home Isolation
COVID-19 Part 3 Home Care
COVID-19 Part 4 Stress and Isolation
Senior Citizens
Substance Abuse
Talk. They Hear You.
Helps parents and caregivers learn about talking to their children about the dangers of underage drinking
Too Smart to Start
Research-based strategies and materials for professionals and volunteers at the community level
National Institute on Drug Abuse
Resources for substance abuse prevention
National Institute on Alcohol Abuse and Alcoholism
Understand the impact of alcohol on human health and well-being
Do Your Part
Michigan Department of Health and Human Services program to educate Michigan citizens about the dangers and the extent of substance abuse in Michigan
Fetal Alcohol Syndrome Disorders
Evidence Based Practices
Family Psychoeducation Certification
SAMHSA Consumer-Operated Services Evidence-Based Practices
NorthCare is always interested in hearing consumer feedback and suggestions
Please call 888.333.8030 or email akind@northcarenetwork.org
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NorthCare Network