Notice of Non-Discrimination & Accessibility Requirements
This Notice of Non-Discrimination and Accessibility Requirements is provided by NorthCare Network, the Prepaid Inpatient Health Plan responsible for managing behavioral health services in the Upper Peninsula of Michigan. You may also get a Notice of Non-Discrimination and Accessibility Requirements from your provider.
In providing behavioral healthcare services, NorthCare Network complies with all applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex. NorthCare Network does not exclude individuals or treat them differently because of race, color, national origin, age, disability, or sex.
NorthCare Network
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, Braille)
- Provides free language services to people whose primary language is not English or have limited English skills, such as:
- Qualified interpreters
- Information in written in other languages
If you need these services, contact your local Community Mental Health Services Program (CMHSP), Substance Use Disorder (SUD) Provider, or NorthCare Network’s Customer Service at 1-888-333-8030.
If you believe that your local CMHSP or SUD Provider has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the local CMHSP customer service representative or contact NorthCare Network’s Customer Services at 1230 Wilson Street Marquette, MI 49855; Phone Number: 1-888-333-8030; Fax Number: 906-232-1070; Email Address: customerservice@northcarenetwork.org.
If you are an individual who is deaf or hard of hearing, you may contact your local CMHSP or SUD provider directly or by calling MI Relay Service at 711 to request their assistance in connecting you to your local CMHSP, SUD Provider, or NorthCare Network. You can file a grievance in person, by mail, fax, or email. If you need help in filing a grievance, call NorthCare Network at 1-888-333-8030; Customer Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Complaint forms are available at Filing with OCR - HHS.gov.
You may also file grievance electronically through the Complaint Portal at Complaint Portal Assistant - HHS.gov or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Toll Free: 1-800-368-1019 or 800-537-7697 (TDD)
