Customer Service Resources
Every eligible recipient receives quality specialty mental health and substance use disorder services & supports.
Resources
Consumer Satisfaction Survey
Consumer Satisfaction Survey is Now Online.
In order to improve services, we need to know what you think. Your opinions and suggestions are important to us! Let us know online now.
Community Mental Health Satisfaction Survey
Take the Community Mental Health Satisfaction Survey or
Scan the QR Code below
Substance Use Treatment Satisfaction Survey
Take the Substance Use Treatment Satisfaction Survey or
Scan the QR Code below
Paper Surveys
Paper Survey forms are available for individuals preferring this option. Please contact the local CMH or NorthCare Network to obtain a copy. 888-906-9060.
Thank you for your feedback.
Recipient Rights
When you receive mental health or substance use disorder (SUD) services, your rights are protected by many Federal and State Laws.
If you believe that your rights have been violated, you should tell the Recipient Rights Officer at the location where you are receiving services. You may file a Recipient Rights complaint any time if you think staff violated your rights.
You can contact your local Community Mental Health Recipient Rights Officer or the NorthCare SUD Recipient Rights Coordinator at the number listed below.
MDHHS Rights Information Handbooks and Podcast
Phone Numbers for Recipient Rights
- Copper Country Community Mental Health (Baraga, Keweenaw, Houghton, Ontonagon)
1-800-526-5059 - Gogebic Community Mental Health (Gogebic)
1-906-229-6104 - Hiawatha Behavioral Health (Chippewa, Mackinac, Schoolcraft)
1-800-839-9443 - Northpointe Behavioral Healthcare Systems (Dickinson, Iron, Menominee)
1-800-750-0522 - Pathways Community Mental Health (Alger, Delta, Luce, Marquette)
1-888-728-4929 - NorthCare SUD Recipient Rights Coordinator
1-888-333-8030
Limited English Proficiency Information
Integrated Care Educational Material
Healthcare
Healthy Living & Nutrition
- Healthy Living Choices
- Small Steps for Healthy Living
- Basic Nutrition Part 1
- Basic Nutrition Part 2
- Fat Facts and How They Affect Cholesterol
- Food Labels and What They Tell You About Your Food
- Preventing & Managing Diabetes
Sleep
- Sleep Facts and Wellness: Part 1 & 2 Sleep Information
- Sleep Facts and Wellness: Part 3 Sleep Hygiene
Hygiene
- Good Hygiene Matters: Personal Hygiene
- Good Hygiene Matters: Dental Hygiene
- Environmental Hygiene Intro
- Environmental Hygiene Part 1
- Environmental Hygiene Part 2
- Environmental Hygiene Part 3
Smoking
Physical Activity
Suggestions?
NorthCare has a customer services committee. The Customer Service staff along with consumers and families from across the region work together to improve the care provided.
If you are interested in helping us to provide better services, please call your local customer service staff or NorthCare 1-888-333-8030.
