Customer Service Audio Book
Welcome to NorthCare Network
About this Handbook
Access Process
Accessibility and Accommodations
Advance and Psychiatric Advance Directives
Advanced Directives
Authorization for Services Out of Network
Confidentiality and Family Access to Information
Contact Information for Copper Country Community Mental Health
Contact Information for Gogebic Community Mental Health
Contact Information for Hiawatha Behavioral Health
Contact Information for NorthCare Network
Contact Information for NorthCare Providers
Contact Information for Northpointe Community Mental Health
Contact Information for Pathways Community Mental Health
Coordination of Care
Corporate Compliance
Crisis Planning
Customer Services
Department of Human Services Address Phone Numbers
Emergency After-Hours Access to Services
Grievance and Appeal Processes
Independent Facilitation
Jail Diversion
Language Assistance and Accommodations
Medicaid Adult Benefit Waiver Fair Hearing Rights and Responsibilities
Medicaid Health Plan Services
Member Customer Service
Mental Health Glossary Definitions of Terms
MI Health Link
Northcare Affiliation
Northcare Network
Payment for Services
Person Centered planning
Qualifying for Services
Recipient Rights for Community Mental Health & Substance Abuse
Recovery & Resiliency
Right to Information About Northcare Operations
Self Determination
Service Array: Habilitation Supports Waiver & Children's Waiver Participants
Service Array: Mental Health Specialty
Service Authorization
Services Available
Services for Persons with Substance Use Disorders
Substance Abuse Providers
Substance Use Disorder Agencies for Provider Network
Substance Use Disorder for Northcare Network
Upper Peninsula Hospitals
