Customer Service Resources
Every eligible recipient receives quality specialty mental health and substance use disorder services & supports.
Resources
Consumer Satisfaction Survey
Consumer Satisfaction Survey is Now Online.
In order to improve services, we need to know what you think. Your opinions and suggestions are important to us! Let us know online now.
2-ways to Access the Survey:
- Visit:Consumer Satisfaction Survey website page
- Scan the QR Code below
Paper Survey forms are available for individuals preferring this option. Please contact the local CMH or NorthCare Network to obtain a copy. 888-906-9060.
Thank you for your feedback.
Recipient Rights
What Can I Do If I am Dissatisfied with Services?
How to Report Abuse and Neglect
You may contact your mental health professional or his/her supervisor to discuss your concerns. If you are uncomfortable doing so or you feel that your concerns were not handled to your satisfaction, please contact your local Rights Coordinator at one of the listed numbers.
- It is your right to request a different clinician.
- If you file an appeal or complaint, the Community Mental Health agency or Substance Abuse provider may not retaliate or create barriers to services.
- Providers may advocate for their consumers and will not be subjected to retaliation.
MDHHS Recipient Rights Booklet
Phone Numbers for Recipient Rights
- Copper Country Community Mental Health (Baraga, Keweenaw, Houghton, Ontonagon)
1-800-526-5059 - Gogebic Community Mental Health (Gogebic)
1-906-229-6104 - Hiawatha Behavioral Health (Chippewa, Mackinac, Schoolcraft)
1-800-839-9443 - Northpointe Behavioral Healthcare Systems (Dickinson, Iron, Menominee)
1-800-750-0522 - Pathways Community Mental Health (Alger, Delta, Luce, Marquette)
1-888-728-4929
NorthCare's Member Services or Recipient Rights Coordinators are available at any point to assist you. If you are dissatisfied and are not sure whether you should file:
- a second opinion.
- rights complaint.
- grievance or appeal.
Call 1-888-333-8030 and we will help.
Integrated Care Educational Material
Healthcare
Healthy Living & Nutrition
- Healthy Living Choices
- Small Steps for Healthy Living
- Basic Nutrition Part 1
- Basic Nutrition Part 2
- Fat Facts and How They Affect Cholesterol
- Food Labels and What They Tell You About Your Food
- Preventing & Managing Diabetes
Sleep
- Sleep Facts and Wellness: Part 1 & 2 Sleep Information
- Sleep Facts and Wellness: Part 3 Sleep Hygiene
Hygiene
- Good Hygiene Matters: Personal Hygiene
- Good Hygiene Matters: Dental Hygiene
- Environmental Hygiene Intro
- Environmental Hygiene Part 1
- Environmental Hygiene Part 2
- Environmental Hygiene Part 3
Smoking
Physical Activity
Work S.M.A.R.T.
- Work Smart (Feeling Good)
- Addiction - Work Smart (Feeling Good)
- Coping with Stress - Work Smart (Feeling Good)
COVID-19
Suggestions?
NorthCare has a customer services committee. The Customer Service staff along with consumers and families from across the region work together to improve the care provided.
If you are interested in helping us to provide better services, please call your local customer service staff or NorthCare 1-888-333-8030.
