NorthCare Network
Prepaid Inpatient Health Plan for the Upper Peninsula
Managing specialty mental health and substance abuse services and supports
Customer Service
(888) 333-8030 or (906) 225-7254
SUD Services
(800) 305-6564 or (906) 225-7222
Fax Numbers
Admin: (906) 232-1070
Clinical: (248) 406-1287
Utilization Management / Continued Stay Reviews
Alternate Phone Numbers During Telephone System Transition
During the week of August 25th, NorthCare Network will be completing a transition to a new telephone system. Due to technical difficulties with moving our phone numbers from one service provider to another, you may temporarily experience problems when trying to contact us at the numbers you normally use. If you are unable to get through on any NorthCare Network phone number, please try one of the following alternatives:
Regular Number(s) | Alternative Number(s) | |
Customer Service | (888) 333-8030 | (906) 207-9401 |
SUD Services | (800) 305-6564 | (906) 207-9402 |
Utilization Management / Continued Stay Reviews | (906) 936-6864 | (906) 207-9408 |
This change will not impact our fax numbers. Once our phone numbers finish moving to the new service, the alternative numbers will no longer be connected. We expect any problems to be resolved within one week.
Recovery Is "Yooper Strong"
Register by August 29, 2025 for the Recovery Conference. This years theme is "Respect in Recovery." The conference will be held at Northern Michigan University on September 4, 2025. Doors open at 8:30 a.m. and the Conference ends at 4 p.m. Lunch will be provided.
NOTICE OF CLASS ACTION SETTLEMENT AGREEMENT
Regarding Mental Health Services for Medicaid Beneficiaries Under Age 21 and Final Court Approval Hearing
A Settlement Agreement (“Agreement”) has been reached in a class action lawsuit against the Michigan Department of Health and Human Services (“MDHHS”) and its Director (“Defendants”). The Court has preliminarily approved the Agreement and will hold a hearing on August 27, 2025 at 2:00 PM EDT before deciding whether to grant final approval of the Agreement.
Please watch for Board Meeting Information and other important announcements.
Mission
NorthCare Network ensures that every eligible recipient receives quality specialty mental health and substance use disorder services and supports through the responsible management of regional resources.
Vision
NorthCare Network envisions a full range of accessible, efficient, effective and integrated quality behavioral health services and community based supports for residents of Michigan’s Upper Peninsula.
- We believe in respect, consumer empowerment, person centered care, self-determination, full community participation, recovery, and a culture of gentleness.
- We also endorse effective, efficient community based systems of care based on the ready availability of a competent workforce and evidence based practices.
- We believe in services that are accessible, accountable, value based and trauma informed.
- We support full compliance with state, federal and contract requirements, and responsible stewardship.
- The right care, at the right time, for the right cost, and with the right outcome.
Crisis / Emergency Numbers
Hours: 8:00 am - 5:00 pm
Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 4:00 pm CENTRAL
Office Hours: 8:00 am - 4:30 pm CENTRAL
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 4:00 pm CENTRAL
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 4:00 pm CENTRAL
Office Hours: 8:00 am - 5:00 pm
Office Hours: 8:00 am - 5:00 pm
Mental Health Services
Copper Country Community Mental Health
Phone: (877) 906-2264 or (906) 483-5555Counties: Baraga, Houghton, Keweenaw, Ontonagon
Hiawatha Behavioral Health
Phone: (800) 839-9443Counties:
Chippewa: (906) 632-2805
Mackinac: (906) 643-8616
Schoolcraft: (906) 341-2144
Northpointe Behavioral Healthcare Systems
Phone: (800) 750-0522Counties:
Dickinson: (906) 774-0522
Iron: (906) 265-5126
Menominee: (906) 863-7841
Pathways Community Mental Health
Phone: (833) 520-5381 or (906) 225-7270Counties: Alger, Delta, Luce, Marquette
Individuals can complete a screening by phone or request a screening in person at each CMHSP office. Accommodations are available.
Residential Treatment
Individuals seeking residential treatment for substance use disorders will continue to call
NorthCare Network
(800) 305-6564 or (906) 225-7222
NorthCare Network is one of Michigan’s ten Prepaid Inpatient Health Plans (PIHPs) responsible for the management of the Medicaid Managed Specialty Supports and Services concurrent 1915 (b)/(c) Waiver Program(s), the Healthy Michigan Plan and Substance Use Disorder Community Grant Programs under contract with the Michigan Department of Health and Human Services (MDHHS).