NorthCare Network

Prepaid Inpatient Health Plan for the Upper Peninsula
Managing specialty mental health & substance abuse services & supports


Toll Free: 888.333.8030   |   Local: 906.225.7254

TTY: 711 (Michigan Relay)

Customer Service

We welcome consumer input and suggestions. If you are dissatisfied with any aspect of your treatment, the customer service staff at your local community mental health agency or at your substance abuse provider will help you file a complaint. You will receive written feedback within 60 days of filing the complaint.

NorthCare has a customer services committee. The Customer Service staff along with consumers and families from across the region work together to improve the care provided.

If you are interested in helping us to provide better services, please call your local customer service staff or Ashlee at NorthCare 888.333.8030.


Every eligible recipient receives quality
specialty mental health and substance use disorder
services & supports




Service Array

Medicaid Provider Manual

Intellectually / Developmentally Disabled

Cerebral Palsy Group
Free educational information & support for those affected by cerebral palsy

Guidelines for Consumers and Families

National Council on Disability (NCD)

Fact Sheets on Disabilities

Michigan Protection & Advocacy Service

The Arc Michigan

Fair Hearings

Fair Hearings Information

Fair Hearings Forms

DCH-0092 Request for Hearing Form

General Resources

Advance Directives

Consumer Satisfaction

Customer Handbook

Customer Handbook Audio

Customer Service Staff

Independent Facilitation

Person-Centered Planning


Acronym List

NorthCare Provider Directory

NorthCare Organizational Chart

NorthCare Provider Manual

Practice Guidelines Manual

Recovery Survey Results

Americans with Disabilities Act

Michigan Mental Health Code

Medicaid Provider Manual

Self-Advocacy Plan


MDHHS Policies & Practices Guidelines

Mental Health

GAINS Center
Expand community services for adults who are in the criminal justice system and experiencing a mental and/or substance use disorder

National Alliance on Mental Illness (NAMI)
Grassroots advocacy group

National Alliance on Mental Illness Michigan

Superior Alliance for Independent Living (SAIL)
Assists individuals with disabilities in the Upper Peninsula

Michigan Protection & Advocacy Service

Michigan Department of Health & Human Services

Children and Adults with Attention Deficit/Hyperactivity Disorder

Child and Adolescent Bipolar Foundation

American Psychiatric Association
Organization of psychiatrists working to ensure humane care and effective treatment for all persons with mental illness

Centers for Medicare & Medicaid

National Federation of Families for Children’s Mental Health

American School Counselor Association

Dial Help 

National Suicide Prevention Lifeline


Limited English Proficiency Information

Language Line







Integrated Care Educational Material

Healthcare Flow Chart

Integrated Care


Care Coordination

Person-centered Planning

Healthy Living Choices

Small Steps for Healthy Living

Basic Nutrition Part 1

Basic Nutrition Part 2

Fat Facts and How They Affect Cholesterol

Food Labels and What They Tell You About Your Food

Sleep Facts and Wellness: Part 1 & 2 Sleep Information

Sleep Facts and Wellness: Part 3 Sleep Hygiene

Good Hygiene Matters: Personal Hygiene

Good Hygiene Matters: Dental Hygiene

Smoking Facts and How it Affects your Health

Smoking Facts and How to Quit Smoking

Physical Activity Part 1 & 2

Physical Activity Part 3

Work Smart (Feeling Good)

Environmental Hygiene Intro

Environmental Hygiene Part 1

Flu Shot

Environmental Hygiene Part 2

Environmental Hygiene Part 3


Coping with Stress

Preventing & Managing Diabetes

COVID-19 Part 1 Social Distancing

COVID-19 Part 2 Home Isolation

COVID-19 Part 3 Home Care

COVID-19 Part 4 Stress and Isolation

Senior Citizens

Progress Services (UPCAP)

Eldercare Locator

Substance Abuse

Alcoholics Anonymous

Narcotics Anonymous

Talk. They Hear You.
Helps parents and caregivers learn about talking to their children about the dangers of underage drinking

Too Smart to Start
Research-based strategies and materials for professionals and volunteers at the community level

National Institute on Drug Abuse
Resources for substance abuse prevention

National Institute on Alcohol Abuse and Alcoholism
Understand the impact of alcohol on human health and well-being

Do Your Part
Michigan Department of Health and Human Services program to educate Michigan citizens about the dangers and the extent of substance abuse in Michigan

Recovery to Practice

Fetal Alcohol Syndrome Disorders

Evidence Based Practices

Autism Training Manual

Supported Employment

Research and Evidence

Family Psychoeducation

Family Psychoeducation Certification

Parent Management Training

SAMHSA Consumer-Operated Services Evidence-Based Practices



NorthCare is always interested in hearing consumer feedback and suggestions
Please call 888.333.8030 or email


Copyright © 2017 NorthCare Network. All rights reserved.

NorthCare Network