NorthCare Network

Prepaid Inpatient Health Plan for the Upper Peninsula
Managing specialty mental health & substance abuse services & supports

 

Toll Free: 888.333.8030   |   Local: 906.225.7254

TTY: 711 (Michigan Relay)

Recipient Rights

WHAT CAN I DO IF I AM DISSATISFIED WITH SERVICES?

 

 HOW TO REPORT ABUSE AND NEGLECT

 

 You may contact your mental health professional or his/her supervisor to discuss your concerns. If you are uncomfortable doing so or you feel that your concerns were not handled to your satisfaction, please contact your local Rights Coordinator at one of the listed numbers.

 

• It is your right to request a different clinician.

 

• If you file an appeal or complaint, the Community Mental Health agency or

 Substance Abuse provider may not retaliate or create barriers to services.

 

• Providers may advocate for their consumers and will not be subjected to retaliation.

 

Click here to read the MDHHS Recipient Rights Booklet

Phone Numbers for Recipient Rights

 

Alger (Pathways)

 Samantha Kleikamp

 (906) 233-1242 or 1-888-728-4929.

 

 

 Baraga (Copper)

 Sarah Rousseau

 (906) 482-9400 or 1-800-526-5059.

 

 

 Chippewa (Hiawatha)

 Jenny Russo

 (906) 635-3762 or 1-800-839-9443.

 

 

 Delta (Pathways)

 Samantha Kleikamp

 (906) 233-1242 or 1-888-728-4929.

 

 

 Dickinson (Northpointe)

 Katie Smith

 (906) 779-0555 or 1-800-750-0522.

 

 

 Gogebic (Gogebic)

 Kristina Potesta

 (906) 229-6104.

 

 

 Houghton (Copper)

 Sarah Rousseau

 (906) 482-9400 or 1-800-526-5059.

 

 

 Iron (Northpointe)

 Katie Smith

 (906) 779-0555 or 1-800-750-0522.

 

 

 

 

 

 Keweenaw (Copper)

 Sarah Rousseau

 (906) 482-9400 or 1-800-526-5059.

 

 

 Luce (Pathways)

 Faye Witte

 (906) 293-3284 or 1-888-728-4929.

 

 

 Marquette (Pathways)

 Cindy Lawrence

 (906) 225-4403 or 1-888-728-4929.

 

 

 Mackinac (Hiawatha)

 Jenny Russo

 (906) 635-3762 or 1-800-839-9443.

 

 

 Menominee (Northpointe)

 Katie Smith

 (906) 779-0555 or 1-800-750-0522.

 

 

 Ontonagon (Copper)

 Sarah Rousseau

 (906) 482-9400 or 1-800-526-5059.

 

 

 Schoolcraft (Hiawatha)

 Jenny Russo

 (906) 635-3762 or 1-800-839-9443

.

 

NorthCare's Member Services or Recipient Rights Coordinators are available at any point to assist you.  If you are dissatisfied and are not sure whether you should file:.

 

- a second opinion.

 

- rights complaint.

 

- grievance or appeal.

 

Call 1-888-333-8030 and we will help.

NorthCare is always interested in hearing consumer feedback and suggestions
Please call 888.333.8030 or email
akind@northcarenetwork.org

 

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NorthCare Network